How To Register Google Home Mini For Warranty

brick2 — If yous wind up with a bricked, unresponsive Google Dwelling speaker, Google may be willing to replace information technology even if it's out of warranty.
Dale Smith/CNET

If your Google Dwelling ($79 at Walmart) device has recently become unresponsive and is displaying iv white lights, unfortunately at that place may be just one way to ready it: Study the problem to Google and request a replacement. The good news is that fifty-fifty if your device is out of warranty, Google volition likely replace information technology for free.

There may be several causes of the problem. For some Google Home users, a contempo firmware update seems to be what bricked their speakers. For others, creating a speaker pair with two Minis -- and then unpairing them -- may take triggered the trouble. Whatever the cause, there's apparently no software set.

If you're amidst the unfortunate ones whose Google Dwelling house devices take stopped working, here's what you need to do to get a complimentary replacement.

Start, effort a manufacturing plant reset

Normally, performing a mill reset is a tried and true way to resolve an issue (sometimes starting fresh really does piece of work). But that may not fix your affected Google Home or Mini this time. Try information technology commencement, just in case it works, and then you can check it off the list of things you've tried to do to troubleshoot the problem on your own. Yous desire to rule out that some other hangup isn't causing the problem.

If you take a Google Home, press and concord the microphone mute on the back of the speaker for about 15 seconds to reset. If successful, your device will confirm it's resetting.

If y'all have the 2nd-generation Google Nest Mini ($49 at Crutchfield), switch off the mic (it'southward on the side near the power port) and then press and hold the center of the Mini. If successful, the device volition brainstorm to reset after 5 second. Continue to hold till y'all hear a three-tone chinkle confirming the device is resetting.

For a Google Domicile Mini ($49 at Walmart) beginning generation, press and concur the factory reset button beneath the power cord on the bottom of the Mini. If successful, the device will start the reset process. Go on to agree till you hear a sound that confirms the device is reset.

You can check out ourGoogle Home troubleshooting guide for other means to solve other common issues.

Next, gather some info

Before you contact Google, you tin can do a few things to make the conversation go equally smoothly as possible.

1. Write downward your device's 10-digit alphanumeric serial number. On the Google Abode, it's on the base, in the center, under the words "Made in Cathay." For the Google Habitation Mini or Nest Mini, information technology's embossed along the border of the base of operations subsequently "Fabricated in China." To save you some time subsequently, take a photo of the series number too, so y'all tin can refer back to information technology easily.

ii. Side by side, accept a photo of the 4 white lights on your device.

iii. Have some other photo of the green low-cal the device displays during factory reset. This one might exist tricky, equally yous'll have to use i paw to press the manufacturing plant reset button on the base of the speaker while y'all take the photo with the other hand. Or infringe a second prepare of easily for help.

4.If you have it, pull out your purchase receipt and take a picture of that too.

Contact Google Home support

Now it's fourth dimension to contact Google. Yous tin can telephone call but information technology may be just every bit easy to conversation online. Here'southward how to contact support for the Google Dwelling house and Google Nest devices.

1. From your reckoner or mobile device, caput to the Google Nest support page.

ii. Tap the three stacked horizontal line menu in the upper left corner and then tap Contact us.

3. Under Select your support choice, tap Speakers and Displays.

four. To outset a chat, tap Chat. (If you'd prefer to talk it out over the phone, tap Remember to leave your callback number and skip ahead to Footstep nine.)

5. Enter your name and email address.

6. Choose which device you're having the upshot with from the Which device do you need assistance with? driblet-downwardly menu.

7. In the dialogue nether Tell u.s. about your issue, type "Google Home won't factory reset."

8. Tap Submit.

9.Once yous're chatting with Google support, answer their questions about your device and when prompted electronic mail them the images y'all took of the device, its serial number and the receipt.

A look at all the Nest products Google appear for the smart dwelling

See all photos

What happens next

If you lot qualify for a replacement device and you purchased your Google Home direct from the Google Store, you're in luck. Google will send a replacement to yous in the next twenty-four hours or two besides as send an email with a postage-paid mailing label and instructions for returning the lacking device.

If, however, y'all bought your Google Abode speaker from a third-party retailer like Amazon, Walmart or Best Buy, you're going to have to return the speaker earlier Google sends you lot a new one. Google says you should get the replacement v to 7 days later it receives your bricked device.

Notation that this replacement process is merely for Google Home smart speakers that are suffering from a specific, terminal issue that cannot be resolved with settings or software. If yous're having other issues with your Google Habitation device,here's our guide to troubleshooting the about common problems.

If privacy and security is your business concern, we put together aguide to maximizing your Google Home privacy settings without sacrificing performance hither. If yous're wondering what to practise with your other Google Home speakers while waiting for your replacement, try setting up awhole-dwelling sound system by post-obit our instructions here .