Um, no

This pilot fish works late into Thursday evening so he can get out of the city early Friday to go on a long weekend camping ground trip.

"I took my prison cell telephone with me, but not my laptop, equally the whole signal of getting back to nature is to have a interruption from the civilized earth," fish says.

"The phone rings at 3:40 a.m. Information technology's a technical support rep for the software-as-a-service application the company uses."

Fish knows what the call is about -- he sent in a support case Thursday night, because information technology unremarkably takes three or iv days to get a response. But the female tech on the other end of the line wants to walk fish through the solution correct at present, if he'll just log into the visitor online business business relationship.

First fish points out that information technology's not quite four in the morning, and then he explains that he'due south on a camping holiday with no laptop. Can I set a teleconference after the weekend? he asks.

Tech replies that she tin can't practice that considering, if the issue isn't resolved now, fish'south case number volition become to the back of the line, which has been growing exponentially -- no doubt due to the farthermost time deviation betwixt the Philippines, where she's calling from, and Northward America, where most of the customers are located.

Fish groggily replies that he can't do anything about information technology at the moment, and anyway, fifty-fifty though his phone works this far out in the woods, his laptop would have no style of connecting to the Net. Even if he had brought the laptop along, information technology would make no difference.

Tech thinks for a moment, and so says, "You are in a park correct now. Is it a big park?"

Yes, fish says, but —

"In that location must exist someone in the park that will allow you use their laptop for five minutes," tech exclaims. "Most people in parks are quite friendly, and there are many hot spots there. I will call you back in 15 minutes and nosotros will fix the trouble." Click!

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